1. Acceptance of Terms
By accessing and using the English Excellence website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Service Description
English Excellence provides online English language learning services including:
- Live online English lessons with qualified UK teachers
- Self-paced learning materials and resources
- English proficiency assessments and certifications
- Educational content, blog articles, and learning guides
- Student support and consultation services
3. User Eligibility
Our services are available to users of all ages. For users under 18 years of age:
- Parental or guardian consent is required
- Parents/guardians are responsible for monitoring their child's use of our services
- Special privacy protections apply as outlined in our Privacy Policy
4. Account Registration and Security
To access certain features, you may need to create an account. You agree to:
- Provide accurate, current, and complete information
- Maintain and update your account information
- Keep your login credentials confidential
- Notify us immediately of any unauthorized use
- Be responsible for all activities under your account
5. Payment Terms
Course Fees and Payment
- Course fees are clearly displayed before purchase
- Payment is required before accessing paid courses
- We accept major credit cards and other specified payment methods
- All prices are in GBP unless otherwise specified
- Prices may change with 30 days' notice to existing students
Refund Policy
- Full refund available within 14 days of purchase if no lessons have been attended
- Partial refunds calculated based on unused lessons
- Refund requests must be submitted in writing
- Processing time for refunds is 5-10 business days
6. User Conduct
You agree not to use our services to:
- Violate any laws or regulations
- Harass, abuse, or harm other users or staff
- Share inappropriate, offensive, or illegal content
- Attempt to access unauthorized areas or data
- Interfere with the proper functioning of our services
- Use our materials for commercial purposes without permission
- Share account access with unauthorized individuals
7. Intellectual Property Rights
Our Content
All content provided by English Excellence, including but not limited to text, graphics, logos, audio, video, software, and learning materials, is protected by copyright and other intellectual property laws.
Student License
We grant you a limited, non-exclusive, non-transferable license to access and use our materials solely for personal educational purposes.
Prohibited Uses
- Copying or redistributing our content without permission
- Creating derivative works based on our materials
- Using our content for commercial purposes
- Reverse engineering or attempting to extract source code
8. Privacy and Data Protection
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
9. Service Availability
We strive to provide reliable services, but cannot guarantee:
- Uninterrupted access to our platform
- Error-free operation of all features
- Availability during maintenance periods
- Compatibility with all devices or browsers
10. Limitation of Liability
To the fullest extent permitted by law, English Excellence shall not be liable for:
- Indirect, incidental, or consequential damages
- Loss of profits, data, or business opportunities
- Damages exceeding the amount paid for our services
- Issues arising from third-party services or content
11. Termination
By You
You may terminate your account at any time by contacting our support team. Termination does not entitle you to a refund unless specifically covered by our refund policy.
By Us
We reserve the right to suspend or terminate accounts for:
- Violation of these Terms of Service
- Non-payment of fees
- Fraudulent or harmful activity
- Extended period of inactivity
12. Modifications to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of modified terms.
13. Governing Law
These Terms of Service are governed by the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue to be valid and enforceable.
15. Contact Information
For questions about these Terms of Service, please contact us: