1. Information We Collect
At English Excellence, we collect information you provide directly to us when you:
- Register for our courses or services
- Contact us through our website forms
- Subscribe to our newsletter
- Participate in online lessons or assessments
- Communicate with our teachers and support staff
Types of Information Collected:
- Personal Information: Name, email address, phone number, postal address
- Educational Information: English proficiency level, learning goals, course preferences
- Technical Information: IP address, browser type, device information, usage data
- Communication Records: Course-related communications, feedback, and support interactions
2. How We Use Your Information
We use the information we collect to:
- Provide and improve our English language courses and services
- Communicate with you about your courses, progress, and account
- Send you educational materials, newsletters, and course updates
- Personalize your learning experience
- Process payments and manage your account
- Comply with legal obligations and protect our rights
- Analyze usage patterns to improve our website and services
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: Trusted third-party providers who help us operate our business (payment processors, email services, etc.)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with any merger, acquisition, or sale of assets
- With Your Consent: When you explicitly agree to share information
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data during transmission
- Secure data storage with access controls
- Regular security assessments and updates
- Staff training on data protection practices
- Limited access to personal information on a need-to-know basis
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. These help us:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and advertisements
- Improve website functionality and performance
You can control cookie settings through your browser preferences. For more details, see our Cookie Policy.
6. Your Rights and Choices
Under applicable data protection laws, you have the right to:
- Access: Request a copy of the personal information we hold about you
- Rectification: Request correction of inaccurate or incomplete information
- Erasure: Request deletion of your personal information in certain circumstances
- Portability: Request transfer of your data to another service provider
- Objection: Object to processing of your personal information
- Restriction: Request limitation of how we process your information
7. Children's Privacy
Our services are designed for learners of all ages, including children. When we collect information from children under 16, we obtain verifiable parental consent. Parents have the right to:
- Review their child's personal information
- Request deletion of their child's information
- Refuse further collection of their child's information
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
9. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specific retention periods include:
- Student records: 7 years after course completion
- Marketing communications: Until you unsubscribe
- Website usage data: 2 years
- Support communications: 3 years
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: